Databases can be as simple as your address list or can be multifaceted with numerous data tables connecting to each other to share information based on a single request. You should understand how the databases you use are organized so you can correctly search and find the information you need from them. Or you can use your knowledge about the structure of databases to accurately input information you want to find later, like all of the information and examples you are adding to your Help Desk knowledge base. Maybe it should become a searchable database?
You use databases all the time, whether you realize it or not. Databases are powerful tools that store, manipulate, and share data. If you've ever shopped online, played fantasy football, done online banking, watched a recommended show from Netflix or Hulu, or looked up the weather on your phone, you've used a database.
Students must be able to access, input and modify data, and run reports from databases that are relevant to their work, such as an online trouble-ticket system.
Students will design and create a simple database, preferably one that is relevant to their work with the Help Desk.
Monday
Introduction to problem (creating a database)
Online Pre-assessment (available for student practice, as well)
Team meetings to develop project plan and goals
Tuesday
Review content resources with whole group
Small group and independent exploration of resources
Contribute to team project
Wednesday
Hands-on exploration with IT professionals (exploring the trouble-ticket database)
Team progress check with supervisor (using project plan)
Thursday
Hands-on exploration with IT professionals (creating a database)
Small group and independent exploration of resources
Contribute to team project
Friday
Team progress check with supervisor or sharing of progress with whole group
Online post-assessment
Monitor progress and adjust project plan as necessary
Students reform or generate new teams to review Unit 2.4 in their textbook. The students collaborate on a Frayer-type digital presentation that records and illustrates key vocabulary and concepts in the Units. Students contribute to these files throughout the semester to prepare for the CompTIA certification exam and to contribute to the Help Desk knowledge base.
Students are charged with learning how to create a database that is relevant to their Help Desk work or other school/district need. Lab 10: Creating and Using a Database in Unit 2.4 provides detailed instructions for creating a customer database using apache Open Office as an example of a relational database. Whether they replicate the example in the lab or not, student teams should design the database structure then create the actual database.
Technicians present a database that is used in the school or district, such as the backend of an online trouble-ticket system. While students may not be able to modify the database, they can learn how to input and modify data and generate reports using the system, preferably one that will help them in their Help Desk work. Students generate documentation from their experiences that is used to support the might Help Desk throughout the semester.
The Official CompTIA ITF+ Instructor's Manual and Student Guide: Units 2.4
Frayer Diagram Template (slide deck, document, or other)