Reflection on Communicating

Watch this short video of someone sharing technology tips. As you watch the video, create a list of communication behaviors that you should try to avoid.

Have you ever been the recipient of "help" like this? Hopefully, this is not your style. How do the strategies used by the presenter help or hurt the overall communication? Which strategies are examples of what not to do? How might you have approached this conversation differently?

Share your thoughts in a group discussion. Identify any strategies the speaker used that might have been beneficial. Also, identify those that should have been avoided. Share strategies that could be used instead to make this a more positive conversation.